Terms & Conditions

Welcome to Prestizebd.com. Please read these Terms & Conditions carefully before you use this website. By using the website, you acknowledge acceptance of these terms and conditions and warrant that you shall comply with these terms and conditions (the “User Agreement”). You will find that this User Agreement is effective immediately from the moment you use the website which means you readily accept these terms. If you do not agree to be bound by this User Agreement, please do not access, register with or use this website. The sole owner and operator of this installation is PRESTIZE BD.

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time without prior notice. Changes will be effective immediately when posted on the Website without any other notice. You should regularly check these Terms and Conditions for updates. Your continued use of the website after any changes to the Terms and Conditions of use will be deemed as acceptance of those changes.

Introduction:
The domain name www.prestizebd.com is owned by “PRESTIZE BD”
Your use of this website signifies your agreement to the Terms and Conditions. We will hand over any such disagreements and disputes to the competent court if you do not accept these Terms. We may change these Terms at any time, in whole or in part. Changes will be effective upon posting on the Site without any further notice being given. These Terms of Use may be updated, and you should review them periodically. By using the website after any revision of these Terms of Use, you are also agreeing with the revised Terms of Use.

Customers Account, Password, and Security:
You will be issued a password and account designation upon completing the Website registration process. You will be responsible for keeping your account & password secret and all activities undertaken under your password or account. You will immediately inform Prestizebd.com of any unauthorized use of your password or account of any other breach of security, and make sure to sign off at the end of each session. Prestizebd.com is not liable in the event that you fail to comply with the Terms & Conditions.
Privacy
The Customer hereby consents, agrees, expresses and that he/she has read and fully understands the Privacy Policy of Prestizebd.com. The customer further consents that the terms and contents of such Privacy Policy are acceptable to him/her.

Limited User
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, dare, publish, license, create derivative works from, assign or sell any information or software obtained from this Website. You may reproduce and copy the content of the Website only if Prestize BD’s name is stated as the source and you have obtained Prestize BD’s prior written permission is sought. For the avoidance of doubt, it is clarified that no unlimited or wholesale reproduction, copying of the content of the Website for commercial or non-commercial purposes and/or modification of data and information within the content on the Website may be undertaken.

Rules and Conduct for User:
Users are the sole protector of there is and Passwords. After completing the registration in this site, they have to secure their credentials on their own. Users also have to follow several rules to use the site.
You are not allowed to:
· Defame
· Abuse
· Harass
· Stalk
· Threaten
· Other unlawful activities.
You are also not allowed to upload such contents that carry malicious elements. If you ever face any sort of malfunctioning in your devices while uploading those contents, Prestize BD will not be responsible for your actions.

Product Description:
Prestizebd.com is not trying to be as accurate as it can. Prestizebd.com does not represent or warrant that the product descriptions or other content available on the site is complete, accurate, reliable or error-free. If what you received from com itself is not as described, your sole remedy is to return it in unused condition. We highly petition our client to read the thing depicted if you are doing the last buy.

Links to Third Party Site
This Website may include links to other websites (the“Linked Sites”). Prestize BD or the Website have no control over or responsibility for the Linked Sites. Access to any Linked Site shall be at your own risk. Prestizebd.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such Linked Site.You also acknowledge that Prestizebd.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Prestizebd assumes no responsibility for the content or services of any such linked sites and Prestizebd shall have no liability for the use by you of any such link or any linked site.

Misusing Prestizebd.com
As provided in this T&C, users shall be fully responsible for all materials or contents about the Website. Content and material that contains defamatory comments or material protected by copyright, trademark, etc. Supplementary and similar to the above, Users are solely and fully responsible for their contents. We endeavor to make sure that the items are listed does not violate third-party copyright, trademark or other intellectual property rights. We will remove such content if we become aware that we are infringing on someone’s intellectual property.

Order Acceptance and Pricing
Users are advised to note that there are cases when an order cannot be processed for various reasons. The Website reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. We are determined to provide the most accurate pricing information on the website to our users however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.
All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do include all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.

Copyrights and Trademarks
Copyright
Prestizebd is made available free of charge. The exchangeability and graphical reserves from Prestizebd on prestizebd. com and third-party content providers and protected by international copyright laws.

Trademarks
The trademarks, service marks and logos that are shown on Prestizebd. com (collectively, the “Trademarks”) are the registered and unregistered trademarks of Prestizebd. com and others. Prestizebd shall not be liable/FORBID for claims: Neither anything contained on Prestizebd.com nor any part of Prestizebd.com shall be construed as granting, by implication, otherwise any license or right to use any Trademark without the written permission of Prestizebd. com or other third party that holds the Trademarks.

Return & Replacement Policy
It’s an unusual case for Prestize BD in which the customers didn’t receive their products intact. But there may be times when we fall short of your expectations, that circumstances are not on our side. But now there is a trust between customers and Prestize BD, to strengthen and motivate this trust of Prestizebd.com also provides you the flexibility to return the items you have received (In case product is broken or defective). Prestize BD gives you fresh and raw products in return in that case.
If you are not thoroughly satisfied with your order for any reason, you may return an item as long as it satisfies the following requirement:
It falls within 03 Days from the date of delivery.
The returned items should be unused and in the same condition that you received it with the original tags and packaging attached without being broken, open or tampered.
If you received a free promotional item with the item, the free item must also be returned.
Prestize BD team will be the authority for refund/replacement of the products after inspecting and checking the requirements of such.
Replacement depends on the stock availability with the Supplier. In case the product doesn’t stay in stock, you will be given a full refund, without all questions asked.
Kindly note that the Cash on Delivery convenience charge and the shipping charge shall not be refunded and thus would be excluded from the refund value of your order as they are non-refundable charges.

Reasons for returns & replacement
· Product is damaged, defective or not as described.
· Size Mismatch for Shoes and clothing items.
· Color or Design Mismatch for all Bag Packs items.
· Wrong product sent.

How to return:
Contact Prestize BD Customer Care team by emailing info@prestizebd.com or call to
+880 1618-632609 or message in the messenger within 03 days after receiving your order. We advise our customer to make a video of the first unboxing after receiving the parcel immediately. It helps the Customer Care Team to understand if the product was sent faulty from the facility. We request the customer to send the video while complaining about the return/replacement.
Once we pick up or receive your return, we will do a quality check and a thorough investigation of the product at our end and if the reason for return is valid, we will replace the product with a new one or we will proceed with the refund.

Refund Policy
We will issue the refund once we have finished processing your return.
Replacement is based on stock availability with the Supplier. If the product is not available with us, you will be refunded the entire amount without any questions.
Please note that Cash on Delivery convenience charge and shipping charge would not be part of the refund value of your order as these are non-refundable charge.
At COD, since you are not paying anything to us in this case, So, nothing to return!
If you have paid using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will get the refund amount in the respected finance service.
If you had made a duplicate or double payment by mistake please provide us the accurate information about that error. If the investigation team finds out the positive result, you will get that amount too.
Refund will be credited in your account in 7-10 working days. In case you do not get refund within this time frame, please write to us at info.prestizebd@gmail.com or call to
+880 1618-632609 or message in the messenger and will look into it.

Order Cancellation
Once you place the order, a phone confirmation will be received. If you want, you can cancel that order when you get our confirmation called. After you consented to leave with the product on our confirmation call, you would not have the option to cancel your order.
No refund amount to process or issue if you have chosen Cash on Delivery (COD) as no amount has been paid for your order.
For all Payments through Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will get refunded in your respective account after the cancellation of your order. We will refund your full order amount.

Governing Law
This website is developed in Dhaka, Bangladesh. The laws of the People’s Republic of Bangladesh will govern this Agreement, without regard to its conflict of law provisions to the contrary. You will not bring or institute or sue upon any suit, proceeding or claim to enforce the provisions of this Agreement, or to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts situated Dhaka City. You agree to the personal jurisdiction by such courts and waive any objection to such courts based on venue or inconvenient forum grounds in any action, suit or proceeding which arises under or by reason of this Agreement. By this waiver, you and Company acknowledge that neither party has relied on any such promise or representation in reaching this Agreement.

Legal Disputes
If a dispute arises between you and Prestizebd.com, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. Accordingly, you and Prestizebd.com agree that we will resolve any claim or controversy at law or equity that arises out of this Agreement or our services in accordance with one of the subsections below or as we and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as arbitration, as alternatives to litigation.

Cancellation of Fraudulent/Loss to business Orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Prestizebd.com reserves the right to cancel all past, pending and future orders without any liability. Prestizebd.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your respected Account. Any promotional voucher used for the cancelled orders may not be refunded.

The customer may be considered fraudulent if any of the following scenarios are met:
· Customer doesn’t reply to the payment verification mail/call sent by Prestizebd.com.
· Customer fails to provide accurate documents during the payment details verification.
· Misuse of another customer’s details/credentials.
· Customer uses invalid email and phone number.
· Customer returns the invalid product.
· Customer refuses to pay for an order.
· Customers are involved in the snatch and run for any order.

Indemnifications
You agree to indemnify, defend and hold harmless Prestizebd.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Prestizebd.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

Disclaimer of Warranties/Limitation of Liability
Prestizebd.com has endeavored to ensure that all the information on the Website is correct, but Prestizebd.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Prestizebd.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
· the use or the inability to use the Services or Products;
· unauthorized access to or alteration of the user’s transmissions or data;
· any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service.
Neither shall Prestizebd.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Prestizebd.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Prestize BD’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

Payment & Shipping
Prestizebd.com offers Cash on Delivery (COD), Mobile Banking (bKash, Nagad) as payment method.
We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Sometimes, delivery may take longer due to bad weather, political disruptions and other unforeseen circumstances. Title and risk of loss and damages pass on to you upon the products delivery to you.

Risk of Loss
All items purchased from Prestizebd.com are made pursuant to a shipment contract. This means that the Risk of Loss shall remain with Prestizebd.com until the item is transferred to you. In the event that the items are damaged after receipt, the risk falls on the customer.

Fraud Protection Policy
Prestizebd.com realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

Termination
Prestizebd.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion, that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically. These Terms will survive indefinitely unless and until Prestizebd.com chooses to terminate them. If you or Prestizebd.com terminates your use of the Website or any Service, Prestizebd.com may delete any content or other materials relating to your use of the Service and Prestizebd.com will have no liability to you or any third party for doing so.
You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.

Term and Policy updates
We reserve the right to change or update these terms and policies at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.